Privacy Statement

Privacy Statement

This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Web site or Web property (including, for example, a mobile Web site or application) operated and controlled by us from which you are accessing this Privacy Policy. This Privacy Statement is designed to tell you about our practices regarding the collection, use, retention, and disclosure of information about you throughout your participation in health and performance programs (the “Programs”) provided to you by Johnson & Johnson Health and Wellness Solutions, Inc. (“J&J Health and Wellness Solutions”, “We”, or “Us”). Please be sure to read this entire Privacy Statement before participating in the Programs.

In particular, this website and the information and content contained therein (the “Website”) allow you to use health and performance services made available to you by your sponsor (i.e., your employer, health plan, or healthcare provider). The Website’s primary functions are to provide a variety of digital health services. In addition, the Website also serves as a central point through which you may access other Programs and information made available to you. If you use websites or other applications operated by Us or by third parties, the privacy statements of those services would apply.

The Programs and this Website are provided to you by J&J Health and Wellness Solutions in coordination with your sponsor. Your participation in the Programs and use of this Website are voluntary and based on your eligibility as determined by your sponsor.

This Privacy Statement was last updated on 24 January 2017 and became effective at that time. As We update this Privacy Statement from time to time, We will post the revised statement on the Website. Please check back periodically.

By registering for this Website or otherwise participating in the Programs, you agree to the terms of this Privacy Statement. Specifically, you authorize the collection, processing, retention, and disclosure of information about you by J&J Health and Wellness Solutions and its affiliates, business partners, and service providers for the purposes described in this Privacy Statement. You may revoke this authorization by canceling your registration by contacting Customer Care. If you cancel your registration, We may store and process information about you that is required for record keeping purposes, as otherwise allowed for according to this Privacy Statement, and as allowed under applicable law and regulations.

Information about You

Information about you is collected through a variety of sources, including directly from you, through your participation in certain Program-related events and activities, from your sponsor, and through your interactivity with the Website. Some areas of the Website may require you to submit information in order for you to benefit from the specified features or to participate in a particular activity. We will inform you when information is required.

Our Use of Information about You

We, along with our affiliates, business partners, and service providers, use the information about you as input to various Programs.

If you provide information to us, We may combine such information with other information We have about you through your participation in any of our Programs that are arranged by your sponsor, unless We specify otherwise at the point of collection.

We may share information with the following parties for the purposes described below:

  • To your sponsor, We may provide all information about you and your participation in the Programs and your use of the Website, including information you disclose to Us about more sensitive topics (e.g., substance abuse, mental health, and HIV/AIDS, if you have provided that information to us). Please refer to your sponsor’s policies regarding its use of your information.
  • To counselors and health coaches who may assist with your participation in the Programs.
  • To our affiliates, business partners, and service providers who assist Us in managing, administering or delivering the Programs, We may provide information about you and your participation in the Programs including information about your use of the Website. We will require such parties to protect and govern the use of the information about you according to this Privacy Statement and other requirements that We place upon them.
  • In connection with the sale, assignment, or other transfer of the business of our Programs or this Website, We may transfer the information about you, in which case We will require any such buyer or acquiring party to agree to treat the information in accordance with this Privacy Statement and use it for similar purposes.
  • To respond to law enforcement requests or where required by applicable laws, court orders, or government regulations, We may transfer information about you to other parties for legal purposes.
We may also use your contact information to send you material about our or your sponsor’s other Programs and products. We may also send you invitations to participate in research studies, such as to develop, evaluate, and update our or your sponsor’s Programs.

We will not sell or otherwise give information about you to third parties for their marketing purposes.

We may also use information about you to improve our Programs or the content of our Website, and for our analysis. In cases where We remove the elements of your information that directly identify you, We may use and disclose the resulting de-identified information without restrictions.

For example, J&J Health and Wellness Solutions may create de-identified, statistical, and aggregate data results for research purposes and for reporting to other organizations, including your sponsor (i.e., your employer, health plan, or healthcare provider). This data reported will not contain personal identifiers and will not identify individual participants.

Website Techniques

As you use the Website, your browser and other devices communicate with the servers involved to coordinate the interactivity and content that you request. Those servers (which include those operated by Us and also those of our affiliates, business partners, and services providers) keep records of your interactivity and requests for services and content to assist Us in managing and improving the utility of the Website, and to conduct research and analysis on the use of our Programs.

The types of such interactive information include your Internet protocol (IP) addresses, browser types, URLs of referring hyperlinks (i.e., if you clicked through to a page in our Website), and related web usage information.

The information is stored in web server logs and also in web cookies kept on your computer or device, which are then transmitted back to our Website or those of our affiliates, business partners, or service providers by your computer or device. These servers may be operated and the cookies managed by us, our affiliates, business partners, and/or service providers.

We use cookies to store your user id and to then authenticate you to the protected portions of the Website, to analyze how the Website is accessed and used, and to help Us tailor our services to our participants. Our affiliates, business partners, and service providers may also use cookies for these purposes. Acceptance of cookies by your browser is required for the correct functioning of the Website.

A "cookie" is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Website. Some cookies contain serial numbers that allow Us to connect your website activity with other information We store about you or as it relates to your use of the Website.

Some cookies are temporary, whereas others may be configured to last longer. "Session" cookies are temporary cookies used for various reasons in the Website, such as to unlock the Website to you once you have been authenticated and to identify you as you use the various features. Your browser usually erases session cookies once you exit your browser.

"Persistent" cookies are more permanent cookies that are stored on your computer or mobile device even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (e.g., your user id if you asked to be remembered), and storing your preferences (e.g., email subscriptions, how you like to display the Website).

We and our affiliates, business partners, and service providers use cookies and other technical means to record other interactivity information about the use of the Website and to analyze those records for those purposes. Because the Website does not track your use over time and across third party websites to provide targeted advertising, it does not respond to Do Not Track (DNT) signals.

Links to Other Websites or Applications

Our Website may contain links and references to other websites or applications. Our Privacy Statement does not apply to those other websites or applications. We encourage you to become familiar with the privacy practices of the other websites or applications that you use.


We take reasonable steps to protect information about you in our possession and control, such as for information associated with the Website, and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent between you and Us may not be secure.

Information about Children

Other than those specifically designed for teens (ages 14 to 18), our Programs and this Website are not intended for use by anyone under the age of 18.

Managing Information about You

You may review and edit certain information in your profile by editing your account information after you have logged in to the Website. You may also review and update certain self-reported, unverified information through the various Programs that you use by contacting Customer Care. You may also cancel your registration and participation in our Programs by contacting Customer Care.

You may review the verified and self-reported information in the various Programs that you use. You may not directly change verified information, but may follow procedures of the specific Programs to have certain updated information included. Please contact Customer Care using the methods described in the Contacting Us section below.

Contacting Us

If you have any questions or concerns about this Privacy Statement, or the practices of our Programs or Website, you may contact:

Customer Care
Johnson & Johnson Health and Wellness Solutions, Inc.
One Johnson & Johnson Plaza
Atrium 7
New Brunswick, New Jersey 08933

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